Terms and Conditions

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1. Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Goods are normally dispatched within 7-10 days. If we are unable to despatch your order within 14 days, we will contact you by e-mail with an estimated dispatch date. Where artworks are made to order, framed or include gold leaf details, shipping will usually take 2-3 weeks. Where delivery will take longer than the 2-3 week period, buyers will be notified.

2. Prices and Tax

The price shown for the goods does not include postage and packing.

The price you pay will include VAT for all deliveries within the UK Mainland.

3. Cancellation and Returns

If you are not satisfied with the goods or have changed your mind you have the right to cancel within seven days of the contract, or seven days of receipt of the goods (whichever is the longer). Customers can return the goods and receive either a full refund of your monies or replacement goods. The cost of returning the piece is at the cost of the customer. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.

Made to order items, such as framed works, where framing was selected by the buyer, and works that are gold leafed to order are non- returnable and no refund will be given on these pieces.

4. Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

5. Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

6. Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

7. Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

8. Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.9.

Company information

Eleanor Elizabeth Arts

Email info@eleanorelizabeth.co.uk

These constitute Eleanor Elizabeth Arts Internet Sales Terms and Conditions.

Free shipping on all orders over £60